Beyond Customer Service Video & Audio Training System - $697 QTY:       CLICK HERE for a complete look at Larry's amazing "Beyond Customer Service Video system!" all eight video modules complete leader's guide ten participant workbooks Beyond Customer Service Individual Video Modules - $179 each QTY: Module Choice: #1 #2 #3 #4 #5 #6 #7 #8 #1 Differentiating your organization from the competition #2 Building customer loyalty through perception management #3 Service from the heart #4 Taking personal responsibility for service excellence #5 Connecting with your customers #6 Handling customer complaints and anger #7 Putting the customer at ease - bonding behaviors that build rapport #8 Nine steps for exceeding your customers' expectations   Beyond Customer Service Audio Set - $99.95 QTY:     eight audio modules Beyond HCFA: How to Accelerate Long Term Quality (book) - $19.95    QTY:       Constructive Confrontation Video Training System - $249 QTY:    seven video modules ten participant workbooks (additional workbooks available @ $10 each) Workbook QTY:   Constructive Confrontation Audio Set - $49.95 QTY:   seven audio modules one participant workbook Constructive Confrontation Live -  $19.95 QTY: single cassette audio program Destroy the Status Quo and Create the Future:  how to lead change $19.95 QTY: single cassette audio program Project Management Video Training System $199.95 QTY: video set (four modules) participant workbook (additional workbooks available for purchase, call for pricing) Project Management Audio Set $59.95 QTY:      four audio modules participant workbook (additional workbooks available for purchase, call for pricing)

Johnson Training Group || 1-800-759-4933 || Fax 303-530-0484 || Email Kathie